1. Shipping Costs

Shipping costs vary depending on your location, the size of your order, and the shipping method you select at checkout. To get an accurate shipping estimate, simply enter your shipping address during the checkout process.

2. Processing Time

Orders are processed within 3 business days of receipt. Customised items are processed within 10 business days of receipt. Please note that during high-demand periods, such as holidays or sales events, processing times may be longer.

3. Shipping Methods

We offer several international shipping options to meet your needs:

• Express Shipping: Typically takes 5-10 business days.
• Standard Shipping: Typically takes 15-20 business days.
• Economy Shipping: Typically takes 25-30 business days.

4. Delivery Times

Delivery times depend on your location and shipping method. Once your order has shipped, you will receive a tracking number with an estimated delivery date.

5. Shipping Restrictions

We currently ship to a limited number of countries and will keep expanding our shipping destinations. Please check your shipping address at checkout to ensure delivery is available to your location.

6. What happens if my package is lost or damaged?

If your package is lost or damaged in transit, please contact us immediately at customer_service@acosse.com. We will investigate the issue and provide a solution, which may include a replacement or a refund.