At Acosse, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to help with a return.

1. How do I return an item?

To initiate a return, please contact us at customer_service@acosse.com within 7 days of receiving your item. Please provide your order number and the reason for the return. We will get back to you

2. What is your return window?

Returns are accepted within 7 days of receiving your order. After this period, we are unable to process returns or exchanges.

3. Are there any conditions for returning an item?

• The item must be unused, in its original packaging, and in resellable condition.
• Some items, such as customised products or make-to-oder products, are not eligible for returns.

4. How do I get a refund?

Once your return is processed, we will issue a refund to your original payment method. Please note that shipping charges are non-refundable, and you are responsible for return shipping costs unless the product is defective.

5. How long will it take to process my return?

Refunds are typically processed within 7 days after receiving your returned item. You will be notified once your refund is complete.