1. What products do you sell on Acosse.com?

We offer a wide range of products from various brands, and our goal is to find the most suitable gifts for everyone. Our products are sourced globally and most of them are handcrafted.

2. Do you ship internationally?

Yes, we offer international shipping to most countries around the world. Shipping rates and delivery times vary depending on your location.

3. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to track your package.

4. How do I contact customer support?

You can reach our customer support team by email at service@acosse.com or through the contact form on the About Us page. We strive to respond to all inquiries within 24-48 hours.

5. How can I cancel my order?

Orders can only be canceled before they have been shipped. If you wish to cancel an order, please contact us as soon as possible at service@acosse.com. Once your order has shipped, we cannot cancel it, but you can initiate a return. However, customised products are not eligible for returns.

6. Do you offer gift cards?

Currently, we do not offer gift cards, but we may introduce this feature in the future. Please stay tuned for updates.

7. Is my payment information secure?

Yes, we take your security seriously. All transactions on Acosse.com are processed through Stripe or Paypal, ensuring your payment details are fully encrypted and secure.